The following is an outline of the material in Jack Nilles' book: Managing Telework: Strategies for Managing the Virtual Workplace (New York: John Wiley & Sons, 1998, ISBN 0-471-29316-4, 330 pages)
Acknowledgments
Introduction and Overview
Principles of Decentralization
Why Decentralize?
Having Your Cake and Eating It Too
How Is It Possible?
Forms of Telecommuting
ChocolateHome-Based Telecommuting
VanillaSatellite Telework Centers
Chocolate ChipLocal Telework Centers
Tutti FruttiCombinationsBut Does It Pay?
Telecommuting vs. Teleworking
Dissecting Jobs
Jobs as Collections of Tasks
The Simplified Selection Version
A Slightly More Complicated Version
Separating Face-to-Face and Other Locaton-Dependent Tasks from the Rest
Job Design Possibilities
Getting to the Bottom Line
The Reality FactorIs There a Teleworker Personality?
Teleworker Traits
These May Be Better Off in the Office
Try Some and SeeThe Selection Procedure
Volunteers Only!
Evaluating Jobs and Work Groups
Details
Discussing the Options
Final Selection
Homes
Who Decides?
Standards for the Physical Setting
Who Pays?
Some Details on Setting up a Home OfficeTelework Centers
Selection Issues
Telework Centers versus Conventional Office Environments
Organization-Operated (Satellite) Centers
Multi-client Telework Centers
General Rules of Technology
Reality Tests
Technology Trends
Computers
Telecommunications Networks
Wide Area Networks
Local Area Networks
The Intetrnet and IntranetsSoftware
Security
Some Remote Access Infrastructure Options
Teleworking with a central facility
Distributed facilities
Access via the Internet
Network isolationreal or virtual?Technology to Fit the Job
Routine Data/Text Processing
General Mid-Level Information Jobs
Specialists
Sales and Field Service People
Senior Executives
The Two Halves of Telemanagement
Establishing Trust
Quality CommunicationsThe Buyer-Seller Mentality: Setting Performance Criteria
Focusing on Product Instead of Process
The Agreement Between Managers and . . .Meeting and Review Strategies
Why Have Meetings?
Scheduling Issues
Telemeetings and Teleconferencing
The Importance of Ongoing Feedback
Informal Communications The Key to Productivity
Keeping Teleworkers Linked into the OfficeNew Employees
Career Management for Teleworkers
Spotting Problems Early
Global Teleworking
Why consider it?
Infrastructure factors
Telework forms
Cultural influences
Laws and regulations
Key Issues
Allocation of Responsibility
Fair Employment Practices
Time Accounting
Sick Leave
Liability and Insurance
Putting It TogetherTeleGuide: An Introduction to Telecommuting
What Is Telecommuting?
The Company Telecommuting Demonstration Project
Things You Should Know Before You Volunteer
Health and Safety for Home Telecommuters
Equipment
Liability
Travel Expenses
Hours of Work
Training
Performance and Workload Standards
Effects of Participation in the Project
Data Sources
Beginning Telecommuting
Quality-of-Life Effects
Effectiveness Changes
Quantitative Estimates
Training InfluencesEnvironmental Impacts
Air Pollution
Energy ConsumptionCost and Benefit Considerations
Costs
Benefits
Results
A Simplified Analysis for Test Purposes
Designing Your Workplace
Securing Your Equipment, Materials and Supplies
Getting Down to Work
Training Yourself
Achieving the Office Frame of Mind
Clothes May Make the Difference
Getting Organized
"Leaving" the Office ExerciseTraining the Household
Business Visitors
Noise
Toddler Tension
DiplomacyDealing with the Neighbors and Drop-in Traffic
Living Above What You Cant Change
Managing Yourself
New Working Relationships with Co-workers
Job (Re)design
Communicating with Your SupervisorFeedback and Help
Technical Problems for Computer Users
Physical Support
Dealing with Personal and Household Compulsions and Relationships
Dealing with the IRSBailing Out
Training Issues
But First, General Orientation
Training What?
The Book(s)
Training Face-to-FaceTraining Topics and Methods
Learning to Work in the Home
Telemanagement Topics
Training Methods
Focus GroupsManagement of Telework Centers
The Preliminaries
Convincing the Executive Suite
Developing the Demonstration Plan(s)
Critical Success Criteria
The Advisory Board
Champions
Key Documents
TimingParticipant Selection
The Rest of the Hierarchy: Orientation Briefings
Formal Selection ProceduresSite Selection
How many sites and where are they?
How long?
Site redesignCreating the Technology Infrastructure
Whats needed
Assembling the pieces
Testing, testing, testing
Training
Review the training plan
Make or buy decision
Training sessions
ReinforcementsReview and Evaluation
Questionnaires
Costs and Benefits
Job Analysis and Design
What needs changing?Rollout Strategy
The Industrial Revolution Tradition
Fragmentation
Dispersion
Diffusion
Network organizations
Evanescent organizations
Up- Down- Under- and Right-Sizing
The flattening of organizations
The rise of micro- and mini-businesses
Get it where you can; the global economy
Goals
The Target Markets
In general
Narrowing the focusSite Selection
The potential telecommuters
Their employers
Available buildings
The tradeoffsThe Marketing Plan
Defining Marketing Objectives
Market Research Resources
Strategy DevelopmentMaking It HappenImplementation Tactics
Marketing programs
Media activities
Non-media activities
ScheduleBudget
Personnel costs
Production costs
Other cost factorsEvaluation
The Flow
Telecommuting in the United States
Telecommuting versus teleworking: survey problems
The future around the world
The OECD Countries
Latin America and the Caribbean
Eastern Europe
Asia Pacific Region
South Asia
Asia Planned Economies
Africa and the Mid-EastConsequences
The growth trends
The bottom line
Equipment
Employee Responsibilities
Equipment and/or Software Installation
Equipment Maintenance and Repair
Work Rules
Returning to Work
Performance Evaluation Criteria
Specific Work Objectives and Milestones
Activities to Be Performed
Anticipated Results
Categories of Trends and Events
Society
Technology
Economy
Laws and Regulation
Marketplace and Competition
Organization Structure and OperationsScenarios and Alternative Futures
Future Funnels
Cross-Impacts
Scenario DevelopmentTools for Future Climbing
Formal Mathematical Models
Statistical Methods
DelphiBuilding Strategies
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